Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help.

Returns

Customers may return items within 28 days of delivery. To initiate a return, customers must contact us within 14 days of receiving their order. Once the return request is approved, the item must be returned within the remaining return period.

To be eligible for a return:

Items must be unused, unworn, and in original condition
All tags and packaging must be intact
Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return or refund:

Made-to-Order / Made-to-Measure Items
Custom or tailored pieces are final sale.
Sale & Discounted Items
Items purchased on sale or promotion are non-refundable.
Worn, Washed, or Altered Items
Any item not in its original condition will not be accepted.
Hygiene-Sensitive Items
Earrings, innerwear, and similar items cannot be returned.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.

We will:

Offer a replacement (if available), or
Provide a full refund

Refunds

Once your return is received and inspected:

You will be notified of the approval or rejection
Approved refunds will be processed to your original payment method
Please allow 5–10 working days for the refund to appear

Exchanges

We currently offer exchanges only for:

Faulty or damaged items
Incorrect items received

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked service, as we are not responsible for lost returns